Tattvam Agro Ventures Pvt. Ltd. operates Tattvam, a wellness and lifestyle platform offering natural, traditional, handcrafted, and thoughtfully sourced products.
Our website may offer products across categories including wellness, herbal teas, natural foods, skincare, lifestyle products, gifts, and related offerings.
INFORMATION WE COLLECT
Depending on how you interact with our website, we may collect the following information:
A. Personal Information
When you place an order, register an account, contact us, subscribe to communications, or use certain features of our website, we may collect:
• Full name
• Email address
• Mobile/telephone number
• Billing address
• Shipping/delivery address
• City, state, and postal code
• Order and transaction details
• Information you provide when contacting customer support
• Other information voluntarily provided by you
B. Payment Information
Payments made through our website may be processed by third-party payment service providers.
We generally do not directly store complete credit/debit card details, banking credentials, UPI PINs, or other sensitive payment authentication information on our servers.
Payment information is handled by the applicable payment gateway in accordance with its privacy policy and security practices.
C. Automatically Collected Information
When you visit our website, certain technical information may be collected automatically, including:
• IP address
• Browser type and version
• Device type
• Operating system
• Website pages visited
• Date and time of visits
• Referring website or source
• Approximate location derived from technical information
• Website interaction and usage information
This information helps us understand how visitors use our website and improve our services.
D. Cookies and Similar Technologies
We may use cookies, pixels, tags, and similar technologies to:
• Keep our website functioning properly
• Remember user preferences
• Understand website traffic and usage
• Improve website performance
• Personalise your experience
• Measure marketing and advertising effectiveness
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the website.
HOW WE USE YOUR INFORMATION
We may use the information we collect for purposes including:
• Processing and fulfilling orders
• Delivering products to you
• Processing payments
• Providing customer support
• Communicating with you about your orders
• Responding to enquiries and requests
• Managing your account, where applicable
• Improving our website, products, and services
• Understanding customer preferences and website usage
• Sending newsletters, offers, product updates, and other marketing communications where permitted
• Conducting surveys, promotions, or customer feedback activities
• Preventing fraud, misuse, or unauthorised activity
• Maintaining website security
• Complying with applicable laws and regulatory requirements
• Protecting our legal rights and interests
We will use your information only for legitimate and relevant purposes.
MARKETING COMMUNICATIONS
If you choose to subscribe to our newsletters, WhatsApp communications, SMS, email updates, or other promotional communications, we may use your contact information to send you:
• New product announcements
• Offers and promotions
• Seasonal campaigns
• Tattvam updates
• Wellness and lifestyle content
• Events and initiatives
• Other communications that may be relevant to your interests
You may opt out of promotional communications at any time by following the unsubscribe instructions provided in the communication or by contacting us.
Please note that even if you opt out of marketing communications, we may still send essential transactional communications, such as order confirmations, shipping updates, payment notifications, or customer-service messages.
HOW WE SHARE YOUR INFORMATION
We do not sell or rent your personal information to third parties.
We may share relevant information with trusted third parties where necessary to operate our business and provide our services, including:
Service Providers
We may work with third-party providers for:
• Payment processing
• Shipping and logistics
• Website hosting
• Website analytics
• Technology and IT services
• Customer support
• Marketing and communication services
• Fraud prevention and security
These service providers may access information only to the extent necessary to perform services on our behalf.
Legal and Regulatory Requirements
We may disclose information where required or permitted by applicable law, regulation, court order, governmental authority, or legal process.
We may also disclose information when reasonably necessary to protect the rights, property, safety, or security of Tattvam, our customers, employees, or others.
Business Transfers
If Tattvam undergoes a merger, acquisition, restructuring, sale of assets, financing, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.
THIRD-PARTY SERVICES AND LINKS
Our website may contain links to third-party websites, payment providers, social media platforms, logistics providers, or other external services.
These third-party websites and services have their own privacy policies and terms. Tattvam is not responsible for the privacy practices, content, or security of third-party websites.
We encourage you to review the privacy policies of third-party services before providing them with your personal information.
DATA SECURITY
We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, or destruction.
However, no method of transmission over the internet or electronic storage is completely secure. Therefore, while we strive to protect your information, we cannot guarantee absolute security.
You are responsible for maintaining the confidentiality of any account credentials or passwords associated with your use of our website.
DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
• Fulfilling orders
• Providing services
• Maintaining business and transaction records
• Resolving disputes
• Preventing fraud
• Complying with legal, tax, accounting, and regulatory obligations
• Enforcing agreements and protecting our legal rights
When personal information is no longer required, we may securely delete, anonymise, or otherwise dispose of it in accordance with applicable law.
YOUR PRIVACY RIGHTS
Subject to applicable laws and regulations, you may have rights regarding your personal information, including the right to:
• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of information where legally permissible
• Withdraw consent where processing is based on consent
• Opt out of promotional communications
• Raise a concern regarding the handling of your personal information
To exercise your rights or raise a privacy-related concern, please contact us using the details provided below.
We may need to verify your identity before processing certain requests.
CHILDREN'S PRIVACY
Our website is not intended for children who are below the minimum age permitted to independently provide personal information under applicable law.
We do not knowingly collect personal information from children in circumstances where such collection is prohibited by law.
If you believe that a child has provided us with personal information improperly, please contact us so that we can take appropriate action.
INTERNATIONAL DATA TRANSFERS
Depending on the service providers and technologies used by Tattvam, your information may be processed or stored in locations outside your state or country.
Where applicable, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable privacy and data protection requirements.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, legal requirements, or privacy practices.
When we make changes, we will update the “Last Updated” date at the beginning of this Privacy Policy.
We encourage you to periodically review this page to stay informed about how we protect your information.
CONTACT US
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the way we handle your personal information, please contact us: agrotattvam@gmail.com
For privacy-related requests, please mention “Privacy Request” in the subject line of your communication.
GOVERNING LAW
This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India.
Any disputes arising in connection with this Privacy Policy shall be subject to the jurisdiction of the appropriate courts in India, subject to applicable law.
Tattvam
Rooted in Nature. Crafted for Conscious Living.