Order Cancellation
Orders can be cancelled before they are dispatched.
To request a cancellation, please contact us as soon as possible through our customer support channels with your order number.
Once an order has been dispatched, cancellation may no longer be possible. In such cases, the customer may need to accept delivery and follow the applicable return/replacement process.
If an eligible cancellation is approved, the refund will be initiated to the original payment method used for the purchase.
Returns & Refunds
Due to the nature of our products, particularly food, herbal products, skincare, wellness products, and other consumable or personal-care items, we generally do not accept returns for products that have been opened, used, tampered with, or partially consumed.
However, we will consider a return, replacement, or refund where:
- The product received is damaged during transit.
- The product received is incorrect or different from the product ordered.
- The product is defective or materially different from its description.
- The product is missing from the package.
- The product has been delivered in a condition that makes it unsuitable for use.
- The product is expired or has an issue attributable to Tattvam.
Our obligations regarding defective, deficient, spurious, incorrectly described, or otherwise non-conforming products are subject to applicable consumer-protection laws.
Damaged Products
If your order arrives damaged, please contact us within 48 hours of delivery.
For faster resolution, please provide:
- Order number
- Photographs of the outer packaging
- Photographs/videos of the damaged product
- A brief description of the issue
Customers are encouraged to retain the original packaging until the matter has been resolved.
After reviewing the claim, Tattvam may offer a replacement, refund, or another appropriate resolution, depending on the circumstances.
Incorrect Product
If you receive a product different from what you ordered, please notify us within 48 hours of delivery.
Once verified, Tattvam may arrange for the incorrect product to be collected and provide a replacement or refund, as applicable.
Missing Products
If any item is missing from your order, please contact us within 48 hours of delivery with your order number and photographs of the package received.
After verification, we may arrange shipment of the missing product or provide an appropriate refund.
Products That Cannot Be Returned
Returns or refunds generally cannot be accepted for:
- Products that have been opened or used, unless the issue is due to a manufacturing defect or another issue attributable to Tattvam.
- Products damaged after delivery due to improper storage, handling, or use.
- Products returned without prior approval from Tattvam.
- Products where the original packaging, seal, label, or batch information has been materially damaged or removed.
- Products purchased through unauthorised sellers or third-party channels.
- Personal-care or consumable products where the return is solely due to a change of mind.
Nothing in this policy is intended to limit any rights available to consumers under applicable law.
Refund Process
Once a refund is approved, Tattvam will initiate the refund to the original payment method, wherever technically feasible.
The time taken for the refund to reflect in your account may vary depending on the payment gateway, bank, card issuer, or other financial institution.
Tattvam is not responsible for delays caused by banks, payment gateways, or other third-party financial institutions after the refund has been initiated.
Shipping Charges
Where a refund is approved because the product was:
- damaged in transit,
- incorrectly supplied,
- defective, or
- otherwise not as ordered,
Tattvam may provide a refund or replacement, including applicable delivery charges, subject to verification.
Where a return is accepted for another reason, the treatment of shipping charges will be determined on a case-by-case basis.
Exchanges & Replacements
Where appropriate, Tattvam may offer a replacement instead of a refund.
Replacement is subject to product availability.
If the same product is unavailable, Tattvam may offer an alternative resolution, including a refund, where applicable.
Refunds for Prepaid Orders
For prepaid orders, eligible refunds will normally be processed against the original payment method.
We do not guarantee an exact crediting time because processing times can vary between payment gateways and financial institutions.
Cash on Delivery Orders
For eligible refunds relating to Cash on Delivery orders, Tattvam may request the customer's bank account or other payment details necessary to process the refund.
Customers should ensure that the information provided is accurate.
Tattvam will not be responsible for delays or failed transfers caused by incorrect information supplied by the customer.
How to Request a Refund or Replacement
Please contact our customer support team with:
Order Number:
Customer Name:
Registered Mobile Number:
Email Address:
Product Name:
Reason for Request:
Photographs/Videos, where applicable:
Please mention “Refund/Replacement Request – [Order Number]” in the subject line of your email.
Inspection & Verification
All refund, return, and replacement requests may be subject to verification.
Tattvam may request photographs, videos, packaging details, batch information, or other information reasonably required to assess the issue.
Approval of a refund or replacement will be communicated after the request has been reviewed.
Fraudulent or Misuse Claims
Tattvam reserves the right to investigate claims that appear fraudulent, repetitive, abusive, or inconsistent with the circumstances of the order.
Where permitted by applicable law, appropriate action may be taken against fraudulent or abusive refund claims.
Changes to This Policy
Tattvam may update this Refund & Cancellation Policy from time to time to reflect changes in our products, services, business practices, or applicable laws and regulations.
The updated policy will be published on this page with the revised “Last Updated” date.
Contact Us
For questions regarding cancellations, refunds, returns, or replacements, please contact on the contact details.