At Tattvam, we believe that every order is a part of your everyday ritual. We carefully pack each product to ensure that it reaches you safely, beautifully, and in the same spirit in which it was prepared.
This Shipping Policy explains how your order is processed, dispatched, and delivered.
Order Processing
Once your order is successfully placed and payment is confirmed, our team begins processing it.
- Orders are generally processed within 1–3 business days.
- Orders placed on Sundays or public holidays will be processed on the next working day.
- Once your order has been dispatched, you will receive a shipping confirmation along with tracking details, wherever applicable.
- During product launches, festive periods, sales, or periods of exceptionally high order volumes, processing may take slightly longer.
Delivery Timeline
We currently aim to deliver orders across India.
Estimated delivery timelines are:
- Metro cities: approximately 3–5 business days
- Other cities and towns: approximately 4–7 business days
- Remote locations: approximately 5–10 business days
Delivery timelines are estimates and may vary depending on the destination, courier availability, weather conditions, public holidays, or other circumstances beyond our control.
Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
From time to time, Tattvam may offer free shipping promotions or other delivery offers. Such offers will be subject to the terms specified at the time of purchase.
Tracking Your Order
Once your order is dispatched, tracking information will be shared with you through the contact details provided at the time of placing the order.
You may use the tracking information to check the current status of your shipment.
Please allow some time for tracking information to become active after dispatch.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including:
• Full name
• House/Flat/Building number
• Street/Locality
• City
• State
• PIN code
• Valid contact number
Tattvam will not be responsible for delays, failed deliveries, or additional charges resulting from an incorrect or incomplete address provided by the customer.
If you realise that you have entered an incorrect address, please contact us as soon as possible. We will try to assist, but an address cannot always be changed once the order has been dispatched.
Delayed Deliveries
While we make every reasonable effort to deliver your order within the estimated timeline, delays may occur due to circumstances such as:
- Adverse weather conditions
- Natural disasters
- Transportation disruptions
- Strikes or operational issues
- Public holidays
- Government restrictions
- High-volume periods
- Courier-related delays
- Incorrect or incomplete address information
Such delays are beyond Tattvam's reasonable control and do not automatically qualify an order for cancellation or refund.
If your shipment appears to be significantly delayed, please contact our customer support team and we will assist you in tracking the shipment.
Damaged or Tampered Packages
We take great care while packing your order.
If your package appears damaged, opened, leaking, or tampered with at the time of delivery, we recommend that you:
- Refuse the delivery, wherever possible; or
- Take clear photographs/videos of the package and the products immediately upon receiving it.
- Contact Tattvam customer support as soon as possible.
For any shipping-related claim, photographs/videos of the outer packaging, shipping label, and affected product may be required for verification.
Missing, Incorrect, or Damaged Products
If you receive:
- A damaged product
- A wrong product
- A missing product
- A product substantially different from what was ordered
please contact us within 48 hours of delivery with your order details and supporting photographs/videos.
Our team will review the concern and, where the issue is verified to be attributable to Tattvam or the delivery process, provide an appropriate resolution in accordance with our Return & Refund Policy.
Undelivered or Returned Shipments
If an order is returned to Tattvam because of:
- Incorrect address
- Incomplete address
- Customer unavailable after repeated delivery attempts
- Refusal to accept the package
- Incorrect contact information
- Failure to collect the shipment from the applicable delivery point
additional shipping charges may apply if the customer requests re-dispatch.
Refunds, where applicable, will be processed in accordance with our Return & Refund Policy.
Partial Shipments
In certain situations, products from the same order may be dispatched separately due to product availability, packaging requirements, or operational considerations.
You may therefore receive multiple shipments for a single order.
Where applicable, separate tracking details will be provided.
Cash on Delivery
If Cash on Delivery (COD) is offered for your location, the availability and applicable terms will be displayed during checkout.
Tattvam reserves the right to restrict COD availability for certain locations, products, order values, or customers.
International Shipping
At present, Tattvam primarily caters to customers within India.
International shipping, where offered, may be subject to additional shipping charges, customs duties, import taxes, documentation, and destination-country regulations. Such charges, where applicable, shall generally be borne by the customer unless specifically stated otherwise.
Contact Us
For questions regarding your order or shipment, please contact us through the customer support details provided on our website.
When contacting us regarding an order, please keep your order number and registered contact details readily available so that we can assist you promptly.
Tattvam
Wellness & Lifestyle
This Shipping Policy should be read together with our Privacy Policy, Terms & Conditions, and Refund Policy.